At Fros + Spurs, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we gladly accept returns within 30 days of delivery. Please read our return policy carefully to ensure a smooth and hassle-free return process.

Eligibility for Returns:

• To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it.

• All original tags, labels, and packaging must be intact and included with the return.

Non-Returnable Items:

• We cannot accept returns on intimate items such as undergarments and swimwear.

• Final sale and clearance items are non-returnable and non-refundable.

How to Initiate a Return:

1. Contact our customer support team at frosandspurs@frosandspurs.com within 30 days of receiving your order.

2. Provide your order number, the item(s) you wish to return, and the reason for the return.

3. Our customer support team will guide you through the return process and provide you with a return authorization.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

• We recommend using a trackable shipping method to ensure the safe delivery of your return.

Refund Process:

• Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days to your original payment method.

• Refunds will include the purchase price of the item(s) minus any shipping charges, discounts, or promotions applied at the time of purchase.

Exchanges:

• If you would like to exchange an item for a different size, color, or style, please contact our customer support team to check availability.

• Exchanges may be subject to additional shipping charges.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 48 hours of delivery to report the issue and arrange for a replacement or refund.

International Returns:

• For international orders, the customer is responsible for any customs duties, taxes, or fees associated with the return.

Important Notes:

• We reserve the right to deny a return if the item(s) do not meet our return policy criteria.

• Refunds for returned items that show signs of use, wear, or damage will be issued at our discretion.

• Gift cards and store credit cannot be redeemed for cash and are non-refundable.

By shopping with Fros + Spurs, you agree to adhere to this return policy. Our aim is to provide you with a seamless shopping experience and exceptional customer service. If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our friendly customer support team.

Fros + Spurs
frosandspurs.com
frosandspurs@frosandspurs.com